Tech Update: Unmonitored Medical Alarm Update

To help with the transition to the nbn™ broadband access network, all eligible unmonitored medical alarm users have the opportunity to upgrade to an eligible new unmonitored medical alarm device through a participating device supplier at a reduced cost. If you’re eligible for this upgrade offer, you could purchase an eligible new device from a participating device supplier at a discounted price of up to 80% off the regular price, up to a maximum of $300 off.

To be eligible, you will need to meet a list of criteria, which is provided in more detail at

The benefits of using this upgraded medical alarm include:

  • connection to a mobile network meaning in the event of a power outage, your device will utilise a mobile network rather than a land line

  • an in-built battery backup that can last up to 40 hours in a power outage

  • the same functions as your current alarm where you can call family, friends, neighbours or 000 when you press the emergency button for help

  • optional professional monitoring meaning that if you need it any time, you can switch to a professional monitoring service, at an additional charge.

To find out more about the upgrade, please go to or ask one of our friendly staff.

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